FAQs

SHOPPING INFORMATION

Terms & Conditions

Please click here for our Terms & Conditions and our Privacy Policy.

Shipping Charges
We ship with UPS to all 48 States and internationally. Your shipping charges will be calculated at checkout. You will be given several options to choose from.

Oversized Packages– Certain oversized packages may require additional shipping cost. In the event that your order falls in to our “oversized package” category, Nettles Country will contact you before shipping for confirmation of that cost.

Do You Ship Internationally?

Nettles Country ships worldwide. Deliveries outside the United States may require additional shipping charges.

All of our prices are in U.S. dollars. When you charge a purchase to a credit card, your credit card company will calculate the exchange rate automatically. Wire transfers must be made in U.S. funds.

For orders outside the continental US, please call our customer service department at 800-729-2234 or 936-348-6541 for shipping charges and details. All shipping addresses must be a physical address (no PO boxes).

Delivery Times

All items will be shipped within 36 hours of the receipt of the order.

Sales Tax – State of Texas

Sales tax is only charged for orders shipped to addresses within the state of Ohio.

PAYMENT INFORMATION

What Payment Methods Are Accepted?

All major credit cards, and gift certificates.

Who should I to contact if I have any queries?

Please contact our customer service department at 800-729-2234 or 936-348-6541or via email at: orders@nettlescountry.com

When is my credit card charged?

Credit cards will be pre-authorized for the shipment amount when the order is sent to our fulfillment center for shipping. Custom made and personalized orders are charged at the time stirrups enter enter the personalization phase. All other orders are charged at the time of shipping.

Items placed on backorder will not be billed until the items are shipped. Shipping charges are split across your shipments based on the merchandise total of each shipment.

ORDERS AND RETURNS

Returning or exchanging a product?

Shipping and handling charges and a 10% restock fee will apply on all returns. Shipping and handling charges will be applied to all exchanges.

Defective products must be returned to Nettles Country within 30 days from shipment for an exchange.

Unused tack in original and resalable condition may be returned for a refund or exchange within 30 days of shipment date.

Returns must be accompanied by the original packing slip or receipt. Items returned without a receipt will only be eligible for a store credit.

Defective DVDs may be exchanged for same product only. Non-defective DVDs cannot be returned if outer wrapping has been removed or opened.

Nettles Country will not assume responsibility for lost or damaged returns. Therefore, you may wish to insure your return. All ticket sales and shipping costs are non-refundable.
Restocking fees are automatically calculated at the time of return.

Returns/Product Guarantee

Return authorizations must be obtained from our office by calling 800-729-2234 or 936-348-6514.

Nettles Country will only accept returns when they have a valid return number listed on the outside of the return package. Nettles Country guarantees products to be free of manufacturer defects.

Defective products must be returned for exchange within 30 days of the shipment date. Products returned for exchange will be sent free of charge.

All returns must contain the original packing slip and/or receipt with the return number. DVDs cannot be returned unless they are defective and can be exchanged for the same product only. Nettles Country is not responsible for lost or misdirected returns.

How Do I Track My Order?

Upon order completion you will receive an email with your order details and a tracking number from UPS.

Any unanswered questions? Please Contact Us

X